SENSIBLE
WEBCONTROL
| Q. |
What is Sensible
WebControl? |
| A. |
Sensible WebControl is a unique approach to
Web site design and Web-based content management providing the
most simple, cost-effective approach to managing your site and the
content it contains. It’s very flexible, giving you instant
browser-based access to virtually anything your Web site might
need, including unlimited articles, FAQs, press releases,
products, services and more. We deliver it to you tailored for your
content. There’s no need to hire a separate developer, no messy
integration, no programming hassle, and no huge, added expense.
Best of all, content can be added and handled by the people who
really create that content, even if they don’t have any
technical or computer experience. If you can type, you can update
your Web site and keep it looking professional.
Want to learn more about what
Sensible WebControl can do for you? You can get a quick overview
from the FAQs below. For in-depth information and a product tour,
visit our Sensible WebControl Web site at http://www.SensibleWebControl.com.
|
| Q. |
Do I really need
Sensible WebControl? |
| A. |
Whether you have an existing
site or need a site built from scratch, Sensible WebControl can
save you time and money. Sensible WebControl can streamline the
process of getting your important information onto your Web site,
let you integrate your online and offline image more
professionally, and make sure that your site really takes
advantage of a Web site’s potential to engage and interact with
your customers and potential customers. So do you really need
Sensible WebControl? Consider the following:
- If you pay a developer $100 to change
your Web site, you will have paid for two months of Sensible
WebControl (including hosting).
- If you have a site that is stagnating
because it is too expensive to keep up, you could update your
content yourself through your Internet browser from anywhere,
anytime.
- If your editorial staff turns out content
faster than your programmers can get it on your current Web
site, Sensible WebControl will give your editors the ability
to publish their content instantly without any technical
knowledge or HTML coding.
- If the site you have now looks less
professional than your product literature, your company logo,
or the image that you want to project, Sensible WebControl can
maintain consistency, protect your branding, and enhance the
image that customers and potential customers remember.
Need more reasons? Please ask us for a
proposal.
|
| Q. |
How Soon Can My Site Be Up and
Running? |
| A. |
Our exclusive Sensible WebControl software
automatically builds a site according to your specifications, so
your site is available as soon as we press the “Launch”
button. How soon your site is up and running will depend on how
long it takes to decide what you want on your site, how you want
your site to look, and how soon you can gather the content,
images, and other material that you want your site to contain.
Need to launch even faster? We can help you with every phase of
content development, including content planning, writing, editing,
photo selection and image processing. We can even load your
initial content for you or re-purpose content that you have on
your existing site or in your offline catalogs or business
documents.
|
| Q. |
Do I Have to Configure The
Software? |
| A. |
Sensible WebControl is a licensed
product hosted on our servers. We charge you an upfront
development and configuration fee to set your site up precisely to
meet your needs. After that, you simply add or change the content
as you like. There’s no need to install anything and no need for
a developer or programmer.
|
| Q. |
Can Sensible WebControl Work With
My Existing Site? |
| A. |
If you are happy with your current
site’s design or “look and feel,” but want to increase its
flexibility and cost-efficiency, we can probably fold your current
design into your new Sensible WebControl solution. Our software is
very flexible and can wrap inside most graphical formats. If for
some reason, we can’t work within your current design, we can
work with you to make minor modifications to preserve what we can.
We can even help you import or convert the content on your
existing site into Sensible WebControl.
|
| Q. |
How Much Does Sensible WebControl Cost? |
| A. |
The cost of your custom Sensible WebControl
Solution will depend on what you need on your site. Up-front costs
can start from $600 for a basic solution including a custom
graphic design, home page, company information, products or
services areas, feedback forms, image upload, contact/customer
management, and our built-in content management system. Complex sites can
contain up to 40 or 50 different content types ranging from
calendars to product catalogs, classified ads, many different
kinds of news or articles, product tours, and much more; these are
more expensive. But we can always deliver even a very large site
with our build-in content management system for far less than the
cost quoted by other developers for a comparably-sized site with
fewer features. A typical informational site for a business
will average about $1,500. A large site for a township or
municipality could run up to $11,000 or so.
|
| Q. |
Who Will Host My Sensible WebControl Web
Site? |
| A. |
Because Sensible WebControl is a licensed
product, we own and control the software that operates your site.
We host your site directly on our servers.
|
| Q. |
How Much Is the Monthly Hosting Fee? |
| A. |
Hosting for your Sensible WebControl solution
starts at just $24.95 a month. This includes up to 2 gigabytes of
data transfer and up to 50 megabytes of disk storage. If you need
more storage or more data transfer for your site, we can
affordably accommodate your needs.
|
| Q. |
Do I Get My Own .Com Domain? |
| A. |
Whether you want a .com, .org,
.edu or any
other type of domain name, at an average cost of about $15 / year,
there’s no excuse to use anything other than your own domain
name for your Web site. If you don’t already own your own domain
name, we’ll assist you in purchasing one. If you already own a
domain name, we’ll request a transfer so that it points to your
new Sensible WebControl site once your site is ready to launch.
|
| Q. |
Do I Get My Own E-mail Account? |
| A. |
You get up to 15 email accounts as
part of the monthly hosting fee. You completely control these
accounts, so you can set them to forward to other email accounts,
or use them as standard POP3 accounts. You can even browse,
answer, and manage your email online through your Internet
browser. Need more email accounts? We can add on an unlimited
number.
|
| Q. |
How Secure is My Sensible WebControl
Solution? |
| A. |
The security of your information is
obviously one of the most critical concerns you have. Our servers
are protected behind firewalls and network intrusion systems, and
users have to log on using an email address and matching password
before they have access to add, change, or remove any information.
Our multi-level authorization lets you control who has access, and
what they have access to.
|
| Q. |
Does Sensible WebControl Protect My
Privacy? |
| A. |
We consider privacy so important
that we provide a built-in privacy agreement with every Sensible
WebControl site. You can change or add onto that policy as
necessary to meet your specific needs to let your customers know
exactly what you intend to do with the information that you
collect from them. The policy that we release with your site is
the same policy that we live by. We will keep your personally
identifiable information confidential. We will never sell it or
otherwise release it to someone else to make a profit.
|
| Q. |
What Kind of Equipment Does
Sensible WebControl Require? |
| A. |
Your site is hosted on our
servers, so the only equipment you need is your own computer,
browser, and Internet connection. At minimum, we recommend:
- 28.8 Kbps modem speed
- Internet Explorer 5.0
- Windows 95, 98, NT, 2000, XP or current
Macintosh operating system.
You’ll do better, of course, with a higher
internet connection speed, but we have configured and maintained
entire sites on regular dial up connections for testing purposes
without any problem.
. |
| Q. |
I’m Ready to Go. What’s the
First Step? |
| A. |
PLANNING! The old proverb tells you
to measure twice and cut once. We’ll help you decide what you
need on your site, what your site should do for you, what your
site should do for your visitors, and how best to organize all
this to make it fun and easy to use. But don’t misunderstand -
you’ll need to take time to make smart decisions and gather
information. Before we begin planning, we’ll ask you to provide
a copy of your logo and primary offline advertising initiatives
plus a preliminary list of what you want on the site. We’ll also
ask you for a list of at least three Web sites that all your
decision makers like. We can then discuss what you do and don’t
enjoy about these sites to help us understand what you are looking
for and how we can best meet your needs.
|
| Q. |
What If I’m Not Happy With My
Sensible WebControl Web Site? |
| A. |
That won’t happen. And we say that not just
because we take pride in our product and our work, but because it
is our mission to provide 100% satisfaction. If you haven’t
received every item contained in your site plan or if we haven’t
fix any bug that you bring to our attention within 30 days after
we launch your site, we will cheerfully refund every penny of your
site design cost.
. |
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GENERAL
WEB SITE SERVICES
| Q. |
I'm considering a Web site for my
business. How do I know if going online is worth the investment? |
| A. |
Almost every business needs to be online.
Having a Web address on your business card, letterhead, or shopping bag lets your current
and potential customers know that you are looking toward the future as well as considering
their present needs. A low up-front
investment is one of the key enticements to going online. But what may seem like a bargain
can backfire if your site doesn't really do something for you.
A Web site can answer questions when your
business is not physically open, or alert your customers to special events and discount
offers. It can support your current customers, or it can bring new customers to you and
sell them your products 24 hours a day, 7 days a week -- without any help from you or your
staff.
The key to a successful site is in the planning.
Just like any business venture, you have to set achievable, realistic goals based on sound
business principles and economics.
If you want to expand your business onto the
Internet, or if you are considering starting up a new 'Net-based business, the structure
and features of your Web site will dictate whether or not you succeed in pleasing the
visitors who come to find you. And that, in turn, will dictate whether the site is worth
the investment of your time and money.
During your design process, The Write Edge will
give you all the information that you need to make sound decisions. If we don't believe
that your business stands to gain by being on the 'Net, we will tell you so up front, or
we will help you to find a way to make the 'Net work for you.
Our Resource
Center provides you with a wide variety of business planning tools, including site
feature selection criteria, customer targeting profiles, customer survey forms, technology
assessment checklists, budget planning questionnaires, marketing and promotion checklists,
and -- above all -- information about your options.
Before we ever begin coding your site, you will
feel comfortable making whatever investment is called for. And when we are through, you
can be assured that your site will really work on your behalf.
|
| Q. |
Dave, my stock clerk, is a computer
whiz. Can't I just have him do my site? |
| A. |
You probably wouldn't have Dave write your
advertising copy or ask him to write your business plan. But a Web site is all these
things and more. A good site design -- as
opposed to a bad one -- will combine marketing and promotional principles with sound
business planning to achieve the right mix of customer appeal, functionality, and
longevity. A great site will enhance your image and help your business.
But make no mistake; a bad site or indifferent
site WILL do damage to your professional reputation.
|
| Q. |
How do I pick the right developer? |
| A. |
Finding the right development
partner is a process of give and take. You need to be committed to making use of the
opportunity to take stock of your business priorities. As you work with us, you will
answer some serious questions about the audience that you want your site to reach, what
you want your site to accomplish, and -- not least -- what you want your site to say about
you. In that process, you will develop a set of guidelines that will
define your site, your goals, and how you will measure success.
This will also help you define the qualities that you need in your
developer.
Our own site says a lot about us and how we do
business. We invite you to browse. We have put in as much detail as possible to help you
make decisions at your own leisure, but some can only be
answered once we have looked at your project and discussed your needs. We're always happy
to answer your questions.
|
| Q. |
Once I hire you, then what? |
| A. |
Our Design
section contains a comprehensive description of the process. When you decide that you want
us to be involved in your site project, we begin the planning phase. The information, forms, and checklists in our PowerSite
Planning Toolbox make it easy for you to weigh your priorities and collect the information
that you need. They also make it possible to convey the results to us in a logical manner.
Once we have the information from you, we
prepare a recommendation summary that translates our analysis of your needs into goals and
ideas. Depending on what you need us to do, and how many other developers you want us to
team with on the project, we also prepare sketches, content plans, or site maps for your
approval.
At The Write Edge, we handle your project
systematically so that you feel informed and comfortable at every stage. And we use a
tiered payment system based throughout the design process. Your payments are based on our
achievement of performance milestones, so that you are never faced with unpleasant
surprises.
|
| Q. |
How do I pay? |
| A. |
We can work with you on payment options, and we
have many pricing structures available to suit the needs of even the smallest business.
Our main concern is to find a site that will work for you in the long-term. Following the execution of a Memorandum of Engagement or
contractual agreement, we ask you to pay a deposit equal to 25% of the estimated project
cost for any given site phase. The MOE will set forth the deliverables that you will
receive and the payment schedule.
Your first payment usually applies toward a
planning or strategy fee, including the use of our planning forms, checklists, surveys,
promotion, and maintenance information tools that help you define your site's goals, as
well as our assessment of your market potential, competition, audience, purpose,
navigation structure, image, tone, technology platforms, and maintenance reduction.
At the end of our planning phase, you will
receive a written report setting out the goals and major considerations, as well as any
other deliverables that we agreed upon. When you approve your project plans, we proceed
with phase two, which generates initiates limited production and testing. Once testing is
complete, we can agree on the final cost of your project, and move into full production as
quickly as possible.
We accept checks, money orders, or cash as
payment. In very rare cases, we consider performance or progress payments, or work out
payments over time.
|
| Q. |
Why do you charge a development or
design fee? |
| A. |
Our development or design process is what sets
us apart from most other production houses. When we help you build your Web site, we are
helping you to build your business. That involves not only training and specialized
skills, but research and analysis that we do exclusively for you -- which is ultimately
more important than the HTML coding that creates your pages. We provide a lot of free information on our site, and
anyone is welcome to use that information to help themselves. To have us apply the
techniques, information, and analysis to your individual business, whether or not we
ultimately create your site, will save you money in monthly maintenance costs. It will
also greatly increase the benefits that your site can bring to you.
|
| Q. |
Do I have to know anything about the
Internet or about computers? |
| A. |
Most of our clients prefer to devote their
energies to growing their own businesses. As we proceed with your project, we explain
everything you need to know in order to make the right decisions during your site
development. We can even maintain your site once it is up and running. Or we can show you
and your staff everything you need to know in order to maintain the site yourself.
|
| Q. |
Is The Write Edge a Web Presence
Provider -- can you "host" my site? |
| A. |
In some cases, yes. Our
Sensible WebControl solutions are always hosted with us, but we specialize in design and communications
technology for business, not in computer hardware. We work with a wide range of
hosting partners who can provide the exact mix of technology, price, bandwidth, and
service to suit your individual needs. Deciding who will host your new site is just one of
the important decisions that we will help you to make as part of your site development.
|
| Q. |
What about Internet access? Can my
hosting company handle that too? |
| A. |
In some cases, yes. However, most of the time
we prefer to recommend separate accounts for Web presence (hosting) and Web access (your
dial-up connection). Bandwidth (the amount of data that can be transferred over a
connection) is always finite. If a company is using bandwidth to let customers surf other
people's Web sites, that can-and often does-have an impact on how much bandwidth is
available for YOUR customers to visit YOUR Web site. If you need help finding an access
provider, we'll help. But we make sure that you see the overall picture so that your
results, both in access and site hosting, are as reliable and fast as possible. |
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SITE
MAINTENANCE
| Q. |
What about site maintenance? How do I
calculate my costs? |
| A. |
Taking maintenance and promotion issues into
consideration is part of a thorough site design. At The Write Edge, we build-in the
opportunities for cost reduction and promotion opportunity from the ground up. Using server side scripting and active server pages,
among other technologies, we can automate many of the routine tasks that you might
otherwise need to pay a staff member or maintenance firm to perform on a weekly or monthly
basis. Of course, there is a trade-off for this; the initial cost of your site will be
higher when you request more advanced features and greater interactivity. Still, the
long-term savings can be significant, and we provide these alternatives to you during our
design recommendation.
You will know exactly what the cost of
maintaining the site will be at the time that we submit your site plans for your approval.
That way, you will never end up with long-term hidden costs, or with a site that
degenerates from lack of maintenance. |
WEB SITE
PROMOTION
| Q. |
Do I need my own domain name? |
| A. |
Your unique domain name (yourname.com)
identifies your Web address to your customers and potential customers and allows them to
find you on the Internet. The cost for a domain name is currently less than $70 for 2
years. At that price, we strongly recommend that you take advantage of this feature.
If you don't use your business name as your address, you can be assured that within
the next few years, someone else will do so. |
| Q. |
What kind of a domain name can I pick? |
| A. |
Whatever you like, so long as it isn't already
taken. The only valid characters for a domain name are letters, numbers, and hyphens.
Special characters like the underscore or exclamation mark are not permitted. Domain names
cannot contain spaces or begin or end with a hyphen. A domain name can be up to 26
characters long including the 4 characters used to identify the Top Level Domain .net .com
.org .edu. Unfortunately, many of the ".com" domains are already allocated.
Internic, the company who handles domain registration in the U.S., has opened up
additional ".net" addresses. At
The Write Edge, we will work with you to find out whether your company name is available.
If it is taken, we will help you to weigh the pros and cons of various alternatives. In
some cases, we can even help you negotiate to purchase a particular domain name from
someone who is using it.
|
| Q. |
How do I register a domain name? |
| A. |
Once you have reached a decision on which
domain name you want to have, we will register it for you with Internic. Internic will
bill you directly, and Internic fees are separate from our site design prices. We do not
charge you for this service, although some Web presence providers may charge you a
processing fee for providing the technical contact information that Internic will require. |
| Q. |
How will people know that my business
is on the Web? |
| A. |
All of our designs contain a degree of search engine optimization, and we will submit the
main page -- at a minimum -- to the 20 top search engines as part of our service.
Selecting the keywords and concepts that define your
business is the key to successful search engine positioning. We do that at the very
beginning of the design process so that we make sure to capitalize on every opportunity to
use those keywords.
We also show you how to integrate your new site into your current marketing effort, and
how to use your site design and grand opening as communication opportunities that will
have an immediate impact on customer loyalty. We can help you to find the places on the
Internet where your advertising dollars will genuinely bring buyers to your site, and show
you how to take advantage of free promotional opportunities on the Web to increase your
site traffic and generate sales. |
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SITE
CONTENT
| Q. |
What prices and features do your Web
sites offer? |
| A. |
Our Rates
section details our pricing guidelines and provides a number of "package" site
options to use for comparison purposes. However we treat every project individually. Even
the package sites that we offer are often modified to change the number of pages, the
amount of interactivity, or the content structure. The one feature that our Web sites have in common is their marketing focus. Our
sites are designed to help you do business on the Internet. Most, 94% by some estimates,
of all business sites on the Web are currently losing money. Our sites are patterned on
the other 6%.
|
| Q. |
Do you handle site automation, active
server pages, database integration, or shopping carts? |
| A. |
Yes, we can provide you with custom solutions
through Active Server Pages, CGI, Perl, Java, VBScript, or JavaScript (JScript) to handle
virtually any function that you need your site or server to perform. Wherever possible, we
will try to find prepackaged solutions that will work for you more cost-effectively
through technology partners or commercial software sources. But the best solution will
depend on your needs and budget. |
| Q. |
Can I use my own text, graphics, and
multimedia files? |
| A. |
Yes, we can adapt your existing printed
marketing or technical material to suit the special needs and reading habits of a Web
audience. Most material written for printed media (articles, brochures, newsletters,
manuals, or annual reports, etc.) is too long and needs to be restructured. But it is
helpful for us to see and use materials you do have to better understand your business,
goals, products, and services. In some cases, the material will work perfectly. In other
cases, we can suggest improvements. Or you may wish to have us perform a quick edit to
help target your copy for a Web-oriented audience. In some cases, you may find that it is
more cost-effective to have us simply rewrite the copy for you based on the ideas in your
existing, published material. We can also
optimize your graphics for use on the Web. Or we can generate all the content for you from
scratch.
If you already have a Web site, we will salvage
as much as possible to keep your costs down. But we will never sacrifice the overall
integrity of your site. When you hire us, we will help you to make the right decisions
based on your needs and situation. We understand that you expect professional results, and
we will make sure you get them.
|
| Q. |
How does writing for the World Wide Web
differ from other kinds of writing? |
| A. |
Web visitors are looking for information. But
there are three different kinds of visitors. |
|
| Surfers: |
| Surfers skim over the top pages of a Web site
looking for hints, tips, and secrets-nuggets of information-that closely match their needs
or catch their attention. They require instant, at-a-glance style information delivery. |
| Casual readers: |
| Casual readers want solid information delivered
in an entertaining way. They are looking for information value-the USA Today style of
information delivery. They will skim longer sections of text, but absorb mostly the first
and last sentences of a paragraph, with their focus directed at the first and last few
paragraphs of the page. |
| Information Junkies: |
| They want EVERYTHING. Every detail. Every
nuance. Every bit of data that you can give them. They are sponges, and nothing that you
tell them is ever enough because they print everything, even if they don't read it right
away. They always have more questions. AND, if you don t provide the answers on your
site, they will drain your resources by phoning or emailing these questions to your sales
staff, your support staff, or your management team. |
|
| Q. |
Do I need three different Web sites to
suit the different levels of Web visitors? |
| A. |
No. Thats part of the advantage of using
the Web to provide your business presence! A well-designed Web site will use headlines and "At a Glance" type
sections for the surfers, with your top pages providing an overview or synopsis of your
information adequate to deliver what the majority of users want.
But you can easily and inexpensively provide
greater depth for information junkies.
As you browse our site, you will see all three
levels of information, as well as a variety of the techniques that we use to enhance
comprehension and information delivery. In other words - -to SELL -- our message and
information. We can help your site provide the same levels. |
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CONTENT
GENERATION -- WRITING & EDITING
| Q. |
What kinds of documents or publications
can you provide? |
| A. |
Almost anything -- online or on paper -- from
basic Web pages to complex, commerce-enabled Web sites, Extranets, and Intranets. We can
write or edit:

| Advertising copy |
Humor |
| Annual reports |
Mission statements |
| Articles |
Multimedia demos |
| Brochures |
Multimedia presentations |
| Business plans |
Newsletters |
| Business proposals |
Online catalogs |
| Catalogs |
Online help centers |
| Client presentations |
Online presentations |
| Client proposals |
Press releases |
| Company profiles |
Procedures manuals |
| Data sheets |
Product descriptions |
| E-mail promotions |
Software manuals |
| E-zines |
Technical material |
| FAQs |
Tips/self-help columns |
| Hardware manuals |
Training manuals |
| Help desk copy |
Translations into English . . . |
|
| Q. |
I need a software user's manual edited.
Can you do it? |
| A. |
Sure. We can write or edit for almost any
industry given enough lead time. Our
editors use:
| ISO 9000 Guidelines |
| MIL Standard 498 |
| MS Manual of Style for Technical Publications |
If we dont have an
associate with the kind of qualifications that you need, we can find a good one faster
than you can. Once we find them, your project is subjected to the same rigorous quality
control measures that the rest of our clients receive.
|
| Q. |
What does structural editing include? |
| A. |
Our structural and substantive editors correct
or query:

| Audience targeting |
Overall style appeal |
| Subject matter |
Confusing statements |
| Information
architecture |
Awkward syntax |
| Organization |
Poor transition flow |
| Flawed logic |
Boring text |
| Jargon |
Redundancies |
| Mixed metaphors |
Triteness |
| Appropriateness of
tone |
Wordiness |
| Consistency of voice |
Generalizations |
In addition, we
perform all copyediting and proofreading functions.
|
| Q. |
What does copyediting include? |
| A. |
Our copyeditors correct or query:

| Grammar |
We can also check: |
| Spelling |
In-text citations |
| Punctuation |
List formatting |
| Italics usage |
References |
| Capitalization |
Footnotes |
| Hyphenation |
Bibliographies |
| Clarity |
Layout in art/text |
| Fluency |
Indexes |
| Gender/race bias |
Information sequencing |
| And for hypertext copy: |
Continuity |
| Missing or faulty hyperlinks |
Outdated references |
| Identity branding |
Parallel structure |
| Navigation structures |
Transitions |
| Page positioning |
Word choice |
| HTML coding |
Number usage |
| Image credit lines |
Wordiness |
| Image tag alt text |
Consistency in
abbreviations |
Table, figure,
and reference callouts. |
|
In addition, we perform all
proofreading functions.
|
| Q. |
What does proofreading include? |
| A. |
Proofreading is a final look at text or a
document that has already been copyedited. If you hire us to proofread, our proofreaders will check for:
| Missing words |
And for consistency in: |
| Repeated words |
Alignment |
| Spelling |
Heading levels |
| Word usage |
Indentation |
| Punctuation |
Leading |
| Capitalization |
Type font application |
| Hyphenation |
Spacing |
| Abbreviation |
Type style |
| Transposed words and numbers |
|
|
| Q. |
How do I pay? |
| A. |
Before we begin work on your project, we will
execute an Agreement stipulating the price, the type of material you are giving to us, and
the work to be performed. Depending on the size of your project, we may invoice you on
completion, or periodically throughout the project. Payment is due promptly on receipt of
an invoice. Monthly contracts are
invoiced on the first of every month for work performed in the preceding month. We accept
checks, money orders, or Internet "e-checks" as payment. |
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WORKING
TOGETHER
| Q. |
Who will do the actual work on my
project? |
| A. |
The Write Edge uses a combination of in-house
staff and highly qualified freelance writers, programmers, designers, graphic artists, and
editors. Coordination, planning, and development for all projects is done in-house, and a
team of staff and freelance associates is assembled to best fill the demands of the client
and the work to be performed. If a freelance associate will do your work, the completed
project is thoroughly checked by a senior staff member for quality control before being
delivered to you. |
| Q. |
What level of qualification do you look
for in an associate? |
| A. |
Our associates are all fully qualified in their
fields, and we require that they have both the education and the experience that is
standard for industry professionals in their field. Before coming to work with us, they
must pass a series of standard tests or submit samples of their work. If they meet our
high standards, they proceed to work on dead copy, or non-client level projects, and then
slowly begin working on simple projects under close guidance of a staff member or editor.
As they gain in experience, and we gain confidence in their ability, they are given
increasingly complex projects. |
| Q. |
How does The Write Edge select who will
work on my project? |
| A. |
Thats the advantage of using freelance
associates. The associates in our global database are handpicked to provide us with
experts from widely varied backgrounds. We select the right mixture of staff and freelance
personnel and match their skills and experience to the unique needs of your business and
your project. |
Top
QUALITY
CONTROL
| Q. |
What level of quality control do I get
when using The Write Edge? |
| A. |
Associates work closely with our staff
coordinators to ensure that your project is progressing through milestones that we have
worked out with you in advance. You are informed of progress periodically, and associates
follow a separate schedule during which they submit work to our coordinators during the
course of the project. We bring any questions or concerns to you immediately so that work
can resume without any delays or unpleasant surprises along the way. All work is quality
checked again by our staff coordinators before being delivered to you, and any problems
are remedied timely so that you receive your completed project on time and on budget. |
| Q. |
How big is your office? |
| A. |
Our physical office is small, because we are a
virtual office connected by computers and the Internet. We use teleconferencing,
electronic whiteboarding, and advanced telecommunications techniques to strategize,
brainstorm, coordinate, and pass information back and forth between staff members and our
1700+ associates. |
| Q. |
How important is location in working
with a designer, writer, or editor? |
| A. |
There are still people who feel more
comfortable doing things face to face, but 98% of our clients tell us that they are
actually happier when they don't have to take the time away from their own work to prepare
for in person meetings. If they need to bring us to a board meeting or a company
presentation, we're as close as the telephone or computer screen. The telecommunications capabilities of our virtual office
let us accomplish planning, information transfer, and actual work from any
distance or location. This cuts down on our overhead and increases our productivity. We
can then use our freelance associates to supplement and offset any
"localization" issues that might arise, or outsource portion of a project to a
contractor nearer to your physical location. We are also happy to work as one portion of
the site development team on larger projects, as we did with the Petopia.com site, which
was designed by the San Francisco office of the highly-rated Razorfish design firm.
If we cannot handle a job, we will tell you so.
But thus far, our clients have been very satisfied, and that's what really counts. |
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